What types of engraving services do you offer?

We offer custom engraving on jewellery and gifts including text, symbols, fingerprints, hand/footprints, paw prints, and photos.

How long does it take to receive my engraved jewellery?

Typically, orders are processed and shipped within 5-7 business days, depending on the complexity of the engraving.

Can I personalize jewellery with my own design or photo?

Yes, you can upload your own design or photo for engraving. Our team will ensure it is engraved precisely on your selected item.

What is your return policy for engraved items?

Due to the personalized nature of engraved items, we generally do not accept returns unless the product is defective or damaged.

Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs vary depending on the destination.

The Silver Store Australia - Shipping Policy

Information Centre

Shipping & Delivery

The Silver Store – Australia’s Fastest Personalised Jewellery Delivery!

We take great pride in offering beautifully engraved jewellery with a fast turnaround. All orders are engraved in-house and shipped directly from Australia by our dedicated team.

Australian Express Order Cut-Off Dates:

During peak periods—such as Christmas, Valentine’s Day, Mother’s Day, Father’s Day, and Black Friday—we recommend allowing a few extra days for processing and shipping.

Valentine’s Day: Order by Feb 7th
Mother’s Day: Order by May 3rd
Father’s Day: Order by Aug 30th
Christmas: Order by Dec 19th
Christmas Closure - Dec 22 - Jan 1 *all orders placed between these dates will be sent out from Jan 2.

To avoid disappointment and ensure that you receive your delivery on time, we recommend selecting express shipping.

Thank you for choosing The Silver Store for your personalised jewellery needs! We’re here to help make your gifting moments truly special.

Orders Sent Within Australia

Australia Post Express delivery is 2-4 business days after engraving within Australia and is $14.00 and includes tracking.

Australia Post Standard Parcel Post delivery within Australia is $9.50 and includes tracking, delivery 2-4 weeks after engraving, please note if you need it by a particular date within the month please choose Express.

DHL Service within Australia is $30 for Australian Metro Only (see postcode table below for DHL metro postcodes) and includes tracking and takes approx 2 business days after engraving.

Delivery to New Zealand

Australia Post International Delivery to New Zealand is $20 up to 10 business days and includes tracking.

Express DHL delivery is 5 business days after engraving to New Zealand and is $40 – includes tracking.

SHIPPING OUTSIDE AUSTRALIA & NZ

Australia Post Express delivery is 1-2 weeks after engraving and is $40 – includes tracking.

DHL worldwide express is $60 depending usually 7-10 days after engraving.

DHL Metro Postcodes are below

SYDNEY METRO

1430 – 2234, 2564 – 2567, 2250, 2200-2221

CANBERRA METRO

200-221, 2600, 2900-2914

DARWIN METRO

0800-0820, 0828-0836

NORTHERN TERRITORY

0822, 0837-0886

PERTH METRO

6000-6210

ADELAIDE METRO

5000-5127

BRISBANE METRO

2481, 2483, 2485-2487, 4000-4022, 4029-4036, 4051-4123, 4205, 4209, 4212, 4214-4227, 4229-4230, 4300 -4305, 4350, 4511, 4551, 4556-4558, 4564, 4572-4573, 4575

MELBOURNE METRO

3000-3062, 3065-3088, 3101-3109, 3116-3138, 3140-3155, 3161-3207