Information Centre

Frequently Asked Questions

How long does it take for delivery?

Delivery time is generally under 5 workings days for orders that include engraved items for delivery within Australia.

Please note during two weeks prior to our busiest periods of Christmas, Valentines, Mother’s and Fathers day it is best to allow some extra time.

See our delivery page for more details and cut off dates.

What is the cost of delivey

Shipping is $9.50 for parcel post and $14.00 for Express Post. For more information on shipping please see our delivery page.

Are orders engraved and sent from Australia?

We are an Australian small business and engrave all items in-house and ship from Australia.

Will the engraved pendant look exactly like my design?

The design preview on our website will help you picture what your engraving will look like. Please note that this is a drawing not an engraving. Our engraver will endeavour to match your design closely but it will not be exactly the same. In general, the engraving will be centralised on the product unless specifically requested. We have years of engraving experience and will endeavour to make your design look it's best.

Does The Silver Store offer engraving?

Yes! We can engrave almost anything. It's easy to order just choose the items you want engraved and you can add text, symbols or even a photo. We even engrave fingerprints, paw prints, handwriting  or logos. We will position nicely and remove background where necessary.

Can I pick up my order?

We are online only and do not do pickups.