Sterling silver is susceptible to tarnish and scratches and dents. 

The Silver Store warranty does not cover loss, changes in appearance including tarnish, gradual degradation, scratches dents and damage, breakage due to wear and tear or improper use or storage of your jewellery.

Please see our care tips for our sterling silver items.

Gold plated items are very delicate and need extra care to preserve the plate. The plating will wear over time. The speed of this is determined by the amount worn plus how much contact or rubbing it has against other items. 

The Silver Store warranty does not cover plating loss, changes in colour or appearance, gradual degradation, damage, breakage due to wear and tear or storage of your items. 

Please read our care tips for your delicate gold plated items. 

The Silver Store warranty covers clasps and slider. It does not cover loss, changes in appearance, gradual degradation, damage, breakage due to wear and tear or improper use or storage of your jewellery.

We recommend removing bracelet and necklace chains during sleep, showering or water activity, exercise and physical work. 

Leather items should not be worn when showering or during water activities. 

The Silver Store warranty does not cover loss, changes in appearance, gradual degradation, damage, breakage due to wear and tear or improper use or storage of your jewellery.

We recommend removal of your leather items during exercise and physical work. 

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

The goods will not be of acceptable quality if such goods:

(a) are not fit for all the purposes for which goods of that kind are commonly supplied;
(b) are not acceptable in appearance and finish;
(c) have defects;
(d) are unsafe; or
(e) are not durable.

Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law, we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law or the three month limited warranty.

The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us, theft, disappearance, loss (including lost pendants and stones) or any other type of use causing deterioration.

To the extent permitted by law (including Australian Consumer Law), The Silver Store reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

When a good is repaired or replaced under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.