Please email info@thesilverstore.com.au before returning any item.
Include your name, order number, and reason for return or exchange.

Eligible items may be returned within 14 days of delivery.

Items Not Eligible for Change‑of‑Mind Returns

We do not accept change‑of‑mind returns or exchanges on:

• Engraved or personalised items
• Items made to customer specifications
• Incorrect ring or bracelet sizes on engraved items
• Earrings (for hygiene reasons)

This policy applies only to change‑of‑mind situations and does not affect your rights under the Australian Consumer Law.

Engraving Confirmation & Artwork Approval

All engraved orders are confirmed at the time of purchase.

By placing your order, you acknowledge that:

• Engraving text, spelling, dates, symbols, and artwork layout have been checked and approved by yourself
• Ring and bracelet sizes have been selected correctly
• Engraved items are final sale and cannot be refunded or exchanged for change‑of‑mind or customer‑approved engraving errors

The Silver Store is not liable for errors that result from customer‑provided instructions or specifications.

Engraved items remain fully covered under the ACL for faults, manufacturing defects, or if the item is not as described.

Jewellery Care & Delicate Materials

Our jewellery is crafted from fine materials and should be handled with care.
Broken chains, snapped bracelets, or damage caused by normal wear, mishandling, or accidental breakage are not eligible for return or refund.

Under the ACL, returns are only accepted where the item is faulty, not of acceptable quality, or not as described.

Delivery Timeframes & Late Arrivals

Delivery timeframes shown at checkout are estimates only.
Once dispatched, your order is in the care of Australia Post or the courier service.

If you are ordering for a special occasion, please allow extra time for delivery, particularly during peak periods, public holidays, or weather‑affected times.

We do not provide refunds, returns, or cancellations for orders that arrive later than expected or do not arrive in time for a specific event or occasion.

Refunds are only available where the item is faulty, not as described, or not delivered, in accordance with the Australian Consumer Law.

Faulty or Misdescribed Items (ACL Rights)

If your item is:

• Faulty
• Damaged on arrival
• Not as described

You are entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law.

Please contact us promptly with your order number and a photo of the issue.

How to Return / Exchange Eligible Items

Email info@thesilverstore.com.au with your name, order number and request. No exchanges or returns will be accepted without this.

Items must be returned with all original packaging.
Please keep your tracking number and lodgement receipt.

Exchange Postage Costs

Postage costs associated with an exchange are paid by the customer.
This includes sending the item back to us and the postage for the replacement item being sent out.

Refund Processing

Refunds are issued to the same payment method used for the original order.

Please note:

• Postal return times vary
• Processing may take several days
• Postage costs and gift wrap are non‑refundable
• Items must only be examined as they would be in a store; damaged goods may not be eligible for refund

For more information, please refer to the Australian Department of Fair Trading.