Please email [email protected] before you return any item and provide us with your name, order number and reason for return or exchange.
Products purchased from the The Silver Store can only be returned within 14 days of delivery.
Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. The Silver Store is not liable for errors that are the result of customer instructions or specifications.
Please send the items with a copy of order / packing slip to the following returns address and keep the tracking number and email receipts for any potential queries.
The Silver Store
Parcel Collect 10107 05517
Shop 2 Melville Plaza Sc
380 Canning Hwy
Bicton WA 6157
Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please include this with your return. We will credit the amount to your bank or credit card or PayPal account that you used for the original order. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
The supplied jewellery must only be examined – comparable with trying them on in a store. Should the goods be damaged on return we reserve the right to not issue a refund.
Please note all postage costs are not refundable. Please also note the information contained within the Australian Department of Fair Trading website.