FAQ

How long does it take for delivery?

Delivery time is generally under 5 workings days for orders that include engraved items.

Please note during our busiest period from Nov 20 until Christmas all orders placed before Dec 15th have guaranteed delivery on or before Dec 23th.

Cost of shipping

Shipping is $7 and sent via Express Post. For more information on shipping please see our delivery page.

At this time we do not ship to addresses outside Australia and NZ.  Go to our contact us page or chat online if you are outside this delivery area and we may be able to help you.

Returns

See our returns page for more information and how to return or exchange items.

Please note we cannot accept refunds on items that have been engraved to your specifications.

Mix and Match?

All our items can be worn together. We love simple jewellery that compliments each other.

Yes, you can mix and match pendants of different shapes and and colours, for the perfect look.

 

Will the engraved pendant look exactly like my design?

The custom designer on our website will help you picture what your engraving will look like. Please note that this is a drawing not an engraving. Our engraver will endeavour to match your design closely but it will not be exactly the same. In general, the engraving will be centralised on the pendant, and be approximately 8mm wide. For example, the maximum engraving area is set to be no more that 10mm x 10mm on circular pendants.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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